Our Customer Reviews - Genuine Customer Feedback

Read genuine customer reviews below about the service and products that our customers have received from The Online Tile Shop. We pride ourselves on our high levels of customer service, and high quality tiles, as well as our tile sample service, so you can experience our products before you buy.

We have partnered with reviews.io to ensure all reviews are from genuine, verified customers, so you can be fully informed of our service and experience before you buy.

42 Reviews

Reviewsio

4.6 Rating 42 Reviews

Anonymous

Verified Customer

Very impressed with the service. We were left short of a specific tile when our bathroom supplier went bust. I found them on the Online Tile Shop's website, called them to check and received confirmation they had enough in stock. Delivery was quick and not expensive, and they kept in touch on the delivery progress. Would recommend.

7 days ago

Simon

Verified Customer

Beautiful tiles that were shipped almost as soon as I ordered. Very happy with the quality. I was not at home for the initial delivery attempt (I expected them to take longer) but this was quickly rearranged for the following day. Great customer service. I would definitely order from here again.

21 days ago

Anonymous

Verified Customer

Easy to order. Quick delivery. Nothing broken. Tils are now up and look great.

29 days ago

test testing

Verified Customer

good product

2 months ago

Andrew King

Verified Customer

Unfortunately the sample tile has not been delivered as yet ! I’m not sure how long it takes but it was ordered a week ago.

2 months ago

Michelle Allan

Verified Customer

Absolutely first class customer service both online and in person. Delighted with the first set of tiles I purchased, so ordered a second batch of different tiles for another project. I had tiles left over from the first order, so travelled to the store to return and purchase the second order. The staff in store were a delight to deal with and nothing was too much bother. I'll definitely use again!

2 months ago

Anonymous

Verified Customer

Fully met expectations

3 months ago

Forida Khatun

Verified Customer

I called up before ordering and the man was very helpful. The tile itself is beautiful. And such a good price I’m not sure how to attach a picture but I love my new bathroom

3 months ago

Tom Kellaway

Verified Customer

Quick and efficient

4 months ago

peter dolman

Verified Customer

I ordered a tile saMple and was amazed to receive within 2 days. Efficient service thank you.

5 months ago

See All Reviews Reviewsio