GENERAL INFORMATION

These terms and conditions set out the basis on which you can use our website and place orders for items from Ceramic Tile Systems Ltd trading as The Online Tile Shop. By ordering goods from The Online Tile Shop you are deemed to have accepted and understood these terms.

You can contact us on the details stated below (Mon – Fri 9am-5pm).

26 Kingstown Broadway

Kingstown Industrial Estate

Carlisle

Cumbria

CA3 0HA

Tel: 01228 403530

Email: info@ceramictilesystems.co.uk

RETURNS & CANCELLATIONS

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Should you wish to return an Order due to personal preference, a collection fee will be deducted from your total refund amount. Collection fees vary depending on the size and weight of the item(s) you purchased and the post code we instruct the carriers to collect from. For more information please see our returns page

If your item arrives damaged, then we will happily replace any items affected free of charge or collect item(s) for a full refund (*Applies only within 14-day cancellation period).

For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.

DELIVERY CHARGES & INFORMATION

All delivery charges and timings will be confirmed at the time of purchase. If you have any questions regarding delivery before purchase please contact a member of our customer service team on 01228 403530. Charges to various postcodes may also vary. During our busy and seasonal periods, standard services may be affected.

COMPLAINTS

If you do have a complaint, please write to –

Complaints Department

26 Kingstown Broadway

Kingstown Industrial Estate

Carlisle

Cumbria

CA3 0HA

For any complaints to receive we aim to respond within 7 working days of receipt.

LANGUAGE

All information relating to our order and communication is supplied in English language only and we will continue to communicate in this way during your agreement with us.

LAW

Our agreement with you is based upon English law and the laws applicable to this agreement are the current laws of England and Wales.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later 30

    You are able to opt for their first option which allows you to buy now then pay later within 30 days. This is with no extra interest, as long as the payment is made within the 30 day interval. If you are unable to make the payment, Klarna does offer an extension date, be sure to inform them directly though on this via their mobile app or website.

  • Pay Later in 3 instalments

    Alternatively you can pay for your Sloomy order in 3 instalments. They come out on a monthly basis and are done so automatically. This is the best and safest way to spread out the cost of your purchase. Be sure to make the payments on time or you may incur any extra charges.

Further information and Klarna’s user terms you can find  here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in  Klarnas privacy statement.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply

34 Reviews

Reviewsio

4.6 Rating 34 Reviews

Tom Kellaway

Verified Customer

Quick and efficient

4 days ago

peter dolman

Verified Customer

I ordered a tile saMple and was amazed to receive within 2 days. Efficient service thank you.

1 months ago

Anonymous

Verified Customer

Excellent service, customer services were really helpful answering my order queries which culminated in a speedy delivery.

1 months ago

Anonymous

Verified Customer

Received excellent service; they added some additional tiles on for me as I realised I hadn't ordered enough on the day they were due to be despatched. Very helpful staff, smooth delivery and delighted with the tiles. Would def recommend and will use them again. (Amazonia Jade Green 6.5x20cm Rectangular Gloss Ceramic Wall Tile)

1 months ago

ALEXANDER GRAHAM

Verified Customer

|Excellent Service, tiles arrived very quickly and were well packed. Would highly recomemend this company.

4 months ago

Olena Golovtchouk

Verified Customer

Great tiles, very expensive delivery

4 months ago

Robin Temple

Verified Customer

Excellent service and I am thrilled with the tile you sent. I will be placing an order for more of these tiles to use as a splash back in a small kitchen .

4 months ago

Claire Martin

Verified Customer

Superb service and product

4 months ago

Anonymous

Verified Customer

Very happy with these tiles. Arrived quickly and very well packaged.

5 months ago

Sian Pugh

Verified Customer

Great price and fantastic service

5 months ago