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GENERAL INFORMATION
These terms and conditions set out the basis on which you can use our website and place orders for items from Ceramic Tile Systems Ltd trading as The Online Tile Shop. By ordering goods from The Online Tile Shop you are deemed to have accepted and understood these terms.
You can contact us on the details stated below (Mon – Fri 9am-5pm).
26 Kingstown Broadway
Kingstown Industrial Estate
Carlisle
Cumbria
CA3 0HA
Tel: 01228 403530
Email: info@ceramictilesystems.co.uk
RETURNS & CANCELLATIONS
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Should you wish to return an Order due to personal preference, a collection fee will be deducted from your total refund amount. Collection fees vary depending on the size and weight of the item(s) you purchased and the post code we instruct the carriers to collect from. For more information please see our returns page
If your item arrives damaged, then we will happily replace any items affected free of charge or collect item(s) for a full refund (*Applies only within 14-day cancellation period).
For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
DELIVERY CHARGES & INFORMATION
All delivery charges and timings will be confirmed at the time of purchase. If you have any questions regarding delivery before purchase please contact a member of our customer service team on 01228 403530. Charges to various postcodes may also vary. During our busy and seasonal periods, standard services may be affected.
COMPLAINTS
If you do have a complaint, please write to –
Complaints Department
26 Kingstown Broadway
Kingstown Industrial Estate
Carlisle
Cumbria
CA3 0HA
For any complaints to receive we aim to respond within 7 working days of receipt.
LANGUAGE
All information relating to our order and communication is supplied in English language only and we will continue to communicate in this way during your agreement with us.
LAW
Our agreement with you is based upon English law and the laws applicable to this agreement are the current laws of England and Wales.
